At Streamline & Edit, we are committed to delivering exceptional value through our subscription services. We understand that circumstances may arise where a refund is necessary, and we have established this policy to ensure a fair and transparent process. This refund policy outlines the terms and conditions for requesting refunds for our subscription services, including but not limited to our Ecommerce, Blogging, and Appointment package subscriptions (e.g., Basic, Premium, Enterprise).
1.1 Refund Window: Customers may request refunds for subscription service purchases within the first 24 hours of the original purchase date. This 24-hour period begins at the exact time of purchase and ends 24 hours later.
1.2 Full Refund: Eligible refund requests made within the specified 24-hour window will be honored with a full refund of the purchase price.
1.3 Service Access: During the 24-hour refund period, customers will have full access to the purchased subscription service. However, upon processing a refund, access to the service will be immediately terminated.
1.4 One-Time Policy: This refund policy applies only to the initial purchase of a subscription. Subsequent renewal payments are not eligible for refunds under this 24-hour policy.
2.1 Expired Refund Window: Refund requests made after the 24-hour period has elapsed will not be honored, regardless of the reason for the request.
2.2 Subscription Renewals: Automatic subscription renewals are not eligible for refunds under this policy. Customers are responsible for managing their subscriptions and canceling before the renewal date if they no longer wish to use the service.
2.3 Misuse of Service: Refunds may be denied if we determine that the service has been misused or if there has been a violation of our Terms of Service during the 24-hour period.
2.4 Promotional or Discounted Subscriptions: Special promotional offers or heavily discounted subscriptions may have different or no refund eligibility. Such exceptions will be clearly stated at the time of purchase.
3.1 Refund Request: To initiate a refund within the first 24 hours of purchase, customers must contact our customer support team at hello@streamlineedit.com. The email should include:
4.1 Initial Contact: If you encounter any issues with your subscription service, please first contact our customer support team at hello@streamlineedit.com for assistance.
4.2 Escalation Process: If you are unable to reach a satisfactory resolution with our customer support team, please escalate the matter by emailing hello@streamlineedit.com with the subject line "Attention: Management - Subscription Dispute".
4.3 Review Process: Our management team will review escalated disputes within 5 business days and provide a decision or proposed resolution.
4.4 External Mediation: In the rare event that we cannot resolve a dispute internally, we may suggest using an independent mediation service to reach a fair resolution.
5.1 Policy Updates: Streamline & Edit reserves the right to update or modify this refund policy for subscription services at any time without prior notice.
5.2 Effective Date: Any changes to the refund policy will be effective immediately upon posting on our website.
5.3 Notification: While we may notify customers of significant changes to our refund policy, it is the customer's responsibility to review the current policy periodically.
5.4 Applicability: The refund policy in effect at the time of purchase will apply to that transaction.
6.1 Cancellation Right: Customers may cancel their subscription at any time after the first payment.
6.2 No Prorated Refunds: Upon cancellation, customers will not receive a refund for the remaining period of their current subscription cycle.
6.3 Service Access: Following cancellation, customers will retain access to the system and its features until the end of the current 30-day cyclical billing period.
6.4 Reactivation: If a customer wishes to reactivate a cancelled subscription, they may do so, but the new subscription will be subject to the current pricing and terms at the time of reactivation.
7.1 Support Channels: If you have any questions or concerns about our refund policy for subscription services, please don't hesitate to contact us: hello@streamlineedit.com.
7.2 Response Time: Our customer support team strives to respond to all inquiries within 24 hours during business days.
7.3 Feedback: We value your feedback on our refund policy and overall service. Please feel free to share your thoughts or suggestions for improvement
By purchasing our subscription services, you acknowledge and agree to abide by the terms and conditions of this refund policy. We appreciate your trust in Streamline & Edit and are committed to providing you with exceptional service and support.